General questions

We have collected in these topics possible questions regarding payments and orders. For more information that is not covered in these issues, send us an email to store@zannt.com.br.

What payment methods does Zannt accept?

Payment is made securely through PayPal, you can log into your account or create a new account on Paypal.

When is the payment debited?

Payment is only charged to your card when the checkout is completed.

Can I use multiple credit cards to place an order?

We only accept one credit card per order. You are more than welcome to place separate orders with different cards.

Why is my credit card being declined?

The card in use may have expired. You may have exceeded your authorized credit limit. Please contact your bank. Your billing address may differ from your shipping address. Call your credit card company to verify your information. An incompatibility can cause an inconvenience in all purchases. Always check that all fields are filled in correctly. You may have exceeded your authorized credit limit. Please contact your bank. Always check that all fields are filled in correctly.

Can I track my order?

Yea! Once your order has left our warehouse, you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can send an email to Customer Service at atendimento@zannt.com.br and we will track the order on your name.

Can I cancel / modify my order?

If your purchase has not been processed, we can cancel an order or edit your shipping details. We cannot combine orders, change sizes, add or remove parts to an existing order after it has been placed. Get in touch immediately with the customer service team atendimento@zannt.com.br.

Where's my order confirmation?

As soon as your order is shipped, you will receive a confirmation email to the email address entered in your order. If for some reason you have not received an email, check your spam.

How long does it take to send my order from the moment of purchase?

We process all orders within two to three business days of receiving the order.

Why was my order canceled?

The items you have ordered may no longer be available. If an item in your order is not available, you will be contacted within 24 to 48 hours of cancellation. If your order contains additional items, they will be shipped to you without the item unavailable.

Is Zannt responsible for lost packages?

If your package is lost in transit, we will do everything possible to help you. We are not responsible for packages, as proof of delivery is generated. Once the carriers have received the package, we cannot be responsible for items delivered that have been lost or stolen.

What if my item is damaged, defective or incorrect?

We are sorry for the inconvenience! Please send us an email with your order number to store@zannt.com.br and include an image of the damaged or wrong product. We will take care of you!

How long does it take to process my return?

For returns, items must have all tags, seals and packaging intact. After we receive, inspect and approve your return, your refund will be processed within seven working days. You will be notified by email at the address listed in your account when this transaction has taken place. Please note that your banking institution may need additional days to process and post this transaction to your account after receiving our information.

How do I return a gift?

Please send an email with your order number store@zannt.com.br and let us know if you prefer another product or a refund.

I'm not sure about the size of the pieces, what can I do?

You can check the size by our measurement chart. Please note the description of the parts, we have included some specific details about each product. If you need further assistance, please contact the customer service team atendimento@zannt.com.br or by whatsapp, clicking here.

I'm in love with something that is out of stock, what can I do?

You can subscribe to our restock notifications! Please go to the product of interest on our website. Click on the option “Notify me when the part is available” and fill out the request.

Is my information private?

Zannt takes protecting our customers’ data very seriously. We will not share information with third parties directly involved in the processing and shipment of your order. Please visit our Privacy Policy and Terms for more information.

How can I unsubscribe from receiving emails?

If, at any time, you wish to unsubscribe from receiving future emails, we will include detailed unsubscribe instructions at the bottom of each newsletter.